Return & Refund Policy

Website: www.bootaywala.com
Business Name: Bootaywala
Nature of Business: Online store for rare plants and botanical products

1. Purpose of This Policy

At Bootaywala, we strive to deliver healthy, authentic, and high-quality rare plants to our customers. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be accepted.

Due to the perishable and delicate nature of live plants, returns are handled carefully and fairly.

2. Eligibility for Return or Replacement

You may request a return, replacement, or refund if:

• The plant arrives damaged due to poor packaging

• The plant is dead on arrival (DOA)

• You receive the wrong plant or product

• The product is significantly different from the description or images

You must report the issue within 24 hours of delivery along with clear photos or videos as evidence.

3. Items Not Eligible for Return

The following cases are not eligible for return or refund:

• Damage caused by improper care after delivery (overwatering, underwatering, extreme sunlight, etc.)

• Delays caused by courier services beyond our control

• Natural variations in plant size, color, or shape

• Minor cosmetic issues that do not affect plant health

• Requests made after 24 hours of delivery

Live plants are natural products, and slight differences are normal.

4. Return Process

To request a return or replacement:

1. Contact our support team within 24 hours of delivery

2. Share your order number

3. Provide clear photos/videos of the plant and packaging

4. Explain the issue briefly

After review, our team will decide whether you are eligible for a replacement, store credit, or refund.

5. Refund Method

If approved:

• Refunds will be processed to the original payment method, or

• Store credit may be offered (based on customer preference and situation)

Refund processing time may take 5–10 business days depending on the payment provider.

6. Replacement Policy

In many cases, we prefer to offer:

• A free replacement plant, or

• A similar plant of equal value (if the original item is unavailable)

Shipping for approved replacements due to our mistake or damage will be covered by Bootaywala.

7. Order Cancellations

• Orders can be cancelled within 12 hours of placement (before dispatch)

• Once an order has been shipped, it cannot be cancelled due to the perishable nature of plants

8. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery details

• Being available to receive the parcel on time

• Following basic plant care instructions after delivery

Bootaywala is not responsible for plant damage due to negligence after successful delivery.

9. Changes to This Policy

Bootaywala reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page and will be effective immediately.

10. Contact Us

For return or refund requests, please contact us at:

Bootaywala Support Team
Website: www.bootaywala.com
Email: support@bootaywala.com 

This policy is designed to protect both our customers and the delicate nature of rare plants while maintaining fairness and transparency.